Privacy Policy

Baskbio operates the website baskbio.ca, an online store selling nutritional supplements. We are committed to protecting your privacy and handling your personal information responsibly in accordance with applicable laws, including Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and, where relevant, the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA).
This Privacy Policy explains what personal information we collect, how we use it, who we share it with, your rights, and how to contact us. By using our Website or purchasing from us, you consent to the practices described here.
1. Information We Collect
We collect personal information necessary to provide our services, process orders, and improve your experience.
Information You Provide Directly

Name, email address, phone number, shipping and billing address
Payment information (handled securely by third-party processors; we do not store full credit card details)
Order details and purchase history (e.g., fish oil products bought)
Account login credentials (if you create an account)
Communications with us (e.g., customer support messages, reviews, or subscription sign-ups)

Information Collected Automatically

Device and usage data: IP address, browser type, device information, pages visited, time/date of access
Cookies and similar technologies: for site functionality, analytics, and (with consent) personalized advertising or recommendations

We do not intentionally collect sensitive information (e.g., health details beyond order context) unless you voluntarily provide it.
2. How We Use Your Personal Information
We use your information for legitimate business purposes, including:

Processing and fulfilling orders (e.g., shipping fish oil softgels)
Communicating about orders, deliveries, promotions, or customer service
Managing your account and providing personalized recommendations (e.g., related supplements)
Improving our Website, products, and marketing (via analytics)
Sending newsletters or promotional emails (only with your consent/opt-in)
Preventing fraud, complying with legal obligations, and protecting our rights

We limit collection and use to what is necessary and reasonable.
3. Sharing Your Personal Information
We share personal information only when necessary:

Service providers: Payment processors (e.g., Stripe/PayPal), shipping carriers (e.g., Canada Post, UPS), email platforms (e.g., Klaviyo), hosting/analytics providers (e.g., Google Analytics), and marketing tools. These parties are bound by contracts to protect your data and use it only for our purposes.
Legal requirements: To comply with laws, respond to court orders, or protect safety/rights.
Business transfers: In the event of merger, sale, or reorganization.

We do not sell your personal information for monetary value, nor do we share it with third parties for their independent marketing without your consent.
4. Cookies and Tracking Technologies
We use cookies and similar tools for:

Essential functions (e.g., shopping cart, login)
Performance/analytics (e.g., site usage via Google Analytics)
Marketing (e.g., retargeting ads, with consent)

You can manage preferences via our cookie banner or browser settings. We respect opt-out signals where required.
5. Data Security
We use reasonable safeguards (e.g., encryption for transmissions, secure servers) to protect your information. However, no method is 100% secure. We will notify you and relevant authorities of any breach as required by law.
6. Data Retention
We keep personal information only as long as needed for the purposes collected (e.g., order records for accounting/tax purposes, typically 6–7 years) or as required by law. After that, we securely delete or anonymize it.
7. Your Privacy Rights
Under PIPEDA (for Canadian residents and applicable users)
You have the right to:

Access your personal information we hold
Request corrections if inaccurate
Withdraw consent (subject to legal/contractual limits)
File a complaint with our Privacy Officer or the Office of the Privacy Commissioner of Canada

For California Residents (CCPA/CPRA Rights)
If you are a California resident, you may have rights to:

Know categories/specific pieces of personal information collected, used, or disclosed
Request deletion (with exceptions, e.g., for completed orders)
Opt out of any "sale" or "sharing" for targeted advertising (we do not sell data)
Correct inaccurate data
Limit use of sensitive personal information (if applicable)
Non-discrimination for exercising rights

How to Exercise Rights
Email us at info@baskbio.ca or use our Website form. Provide enough detail to verify your identity. We respond within legally required timeframes (e.g., 45 days under CCPA, reasonable time under PIPEDA). Authorized agents may submit requests with proof.
8. Children's Privacy
Our Website is not directed to children under 13 (or 16/18 depending on jurisdiction). We do not knowingly collect data from children. Contact us if you believe we have such information.
9. International Data Transfers
As a Canadian business, your data is primarily processed in Canada. If transferred outside Canada (e.g., to U.S. service providers), we use appropriate safeguards (e.g., contracts) to maintain protection.
10. Changes to This Policy
We may update this policy. Changes will be posted here with a new effective date. Significant changes will be notified via email or Website notice. Continued use means acceptance.
11. Contact Us
Privacy Officer
Baskbio Nutrition Inc.
Richmond Hill, Ontario, Canada
Email: info@baskbio.ca
Phone: +1 (437)-983-8939
For PIPEDA complaints: Office of the Privacy Commissioner of Canada (www.priv.gc.ca).
For CCPA requests: Use the contact above.
This policy draws from real-world examples (e.g., Canadian sites like vitasave.ca emphasize consent and openness; U.S. supplement brands like Nature Made and Vitamin Shoppe include detailed CCPA sections with tables/categories). It balances PIPEDA's focus on meaningful consent, accountability, and openness with CCPA's transparency and opt-out requirements.